Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, company name, and payment information (processed by Payoneer). We also collect cancellation event data submitted through the RetainPulse widget on your site.

Specifically, from the widget, we collect:

• The cancellation reason the customer selected
• The customer's answer to the AI follow-up question (optional, customer-submitted)
• The customer's email (if your site passes it to the widget)
• The customer's monthly revenue value (if your site passes it to the widget)
• The customer's final decision (kept, paused, or cancelled)

2. How We Use Information

We use your information to provide the Service, process payments, improve our product, and communicate with you about updates and support. We use cancellation event data to show you patterns in your own dashboard and to generate AI follow-up questions and retention offers specific to each customer's situation.

3. Data Storage and Security

Your data is stored securely on Supabase (PostgreSQL) with row-level security. We use industry-standard encryption for all data in transit and at rest. Access to production data is limited to the RetainPulse owner and requires authenticated access.

4. Third-Party Services

We use the following third-party services to operate RetainPulse:

• Payoneer – payment processing and invoicing
• Supabase – database and authentication
• Groq – AI processing for follow-up questions and retention offers
• Upstash Redis – rate limiting and abuse prevention
• Resend – transactional email delivery
• Vercel – application hosting and content delivery

5. Your Customers' Data

When the RetainPulse widget is installed on your site, you are the data controller for your customers' information. RetainPulse acts as a data processor on your behalf. You are responsible for ensuring your customers are informed that a cancellation flow collects feedback, and for complying with any applicable privacy laws (such as GDPR or CCPA) in your jurisdiction.

6. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at any time to exercise these rights. If you are in the EU/EEA, you also have the right to data portability and to lodge a complaint with a supervisory authority.

8. Data Retention

We retain your account data as long as your account is active. Cancellation event data is retained indefinitely unless you request deletion, so that you can continue to analyze trends over time. After account termination, data is retained for 30 days before permanent deletion, unless required by law to be retained longer.

9. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance.

11. Contact

For privacy questions, contact us at hello@retainpulse.pro.