Refund Policy

1. Overview

RetainPulse is a done-for-you service, not a recurring subscription. Our fees are structured in two milestones:

• Installation fee: $100 (or Founding Member rate) — paid upfront before installation begins.
• Management fee: $149 (or Founding Member rate) — paid after 7 days, once you've seen the value.

This policy explains when each milestone is refundable.

2. Installation Fee Refund ($100)

The installation fee covers the time and effort required to set up RetainPulse on your site within 48 hours. Because this is a hands-on service, the installation fee is refundable only under the following conditions:

• Before installation begins: Full refund if you cancel before we start the setup work.
• If we fail to deliver: Full refund if we cannot complete the installation within 5 business days for reasons on our side.
• If the widget doesn't work: Full refund if the installed widget fails to function on your site and we cannot fix it within 7 days.

Once installation is complete and the widget is working, the installation fee is non-refundable.

3. Management Fee Refund ($149)

The management fee covers 30 days of hands-on monitoring, offer optimization, and weekly insights. This fee is only charged after 7 days of installation — giving you a full week to see the widget in action before committing.

If you decide not to continue before the management period begins, you do not pay the $149. If you pay it and are unsatisfied within the first 7 days of the management period, contact us and we will refund it in full.

4. How to Request a Refund

To request a refund, email us at hello@retainpulse.pro with:

• Your account email
• The invoice ID (found in your payment confirmation)
• A brief reason for the request

We respond to all refund requests within 2 business days.

5. Processing Time

Approved refunds are processed through Payoneer. The refund will be sent to your original payment method within 5–10 business days. You will receive a confirmation email once the refund is issued.

6. What's Not Refundable

• The installation fee after installation is complete and the widget is functioning on your site.
• The management fee after the first 7 days of the management period.
• Fees for accounts terminated due to violations of our Terms of Service.

7. Service After 30 Days

After the 30-day management period ends, RetainPulse is yours to keep forever — no recurring fees. The widget and dashboard remain fully functional on your site. If you need ongoing management later, you can book a new service period at the current rate.

8. Chargebacks

We ask that you contact us before initiating a chargeback. Most refund requests are resolved quickly and amicably. Filing a chargeback without contacting us first may result in a suspension of future service.

9. Contact

For refund questions, contact us at hello@retainpulse.pro.